Any goods or services you offer may require compliance with consumer law or online services law. The requirements typically cover T&Cs, complaints and returns policy, warranties, cybersecurity, marketing and telecom aspects. A stitch in time saves nine.

What can we help you with?

• Write B2C contracts and provide transparent information.
• Carry out your marketing lawfully.
• Efficiently handle claims and complaints.
• Make sure you avoid abusive clauses and practices.
• Take care of privacy and cybersecurity requirements.
• Comply with ombudsman guidelines and standards.

Write B2C contracts and provide transparent information.

Consumers need reliable information – not only as a legal requirement, but also as a part of building trust to your brand. We create terms and conditions and cover all necessary clauses. We make sure they are beneficial to you and clear to your clients.

Carry out your marketing lawfully.

Most people do not like spam or nuisance calls. Make sure your mail, personalized ads and profiling are both lawful and fair. Legal standards for marketing vary by state and industry – we not only provide clauses but make you aware of all nuances.

Efficiently handle claims and complaints.

Consumers enjoy wide rights. For instance, an untimely response is interpreted in complainant’s favor. We advise how to protect your interests, while fulfilling obligations and meeting your clients’ expectations.

Make sure you avoid abusive clauses and practices.

Some contract clauses and trade practices have been deemed unlawful by the authorities – you probably know about the highest fines. We make you aware of the risks and advise, how to mitigate them.

Take care of privacy and cyber-security requirements

If you heard about data leaks and high compensations for affected consumers, that is what we want to avoid. There are many smaller risks – the law requires to identify them and apply appropriate security controls. We help you stay safe.

Comply with ombudsman guidelines and standards

Supervisory authorities often indicate good practices and ways of handling e-commerce business. Following them gives confidence. We keep you up to date with current case law.